📦Free Fast Delivery 👶15% Off - Use Code: New15

Payment Options

When shopping at Mumzworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

When shopping at Mumzworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

Here are all your Payment options:

  1. Credit cardWe use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.
  2. PayPalPayPal is a preferred method of payment for most e-buyers as it is a secured gateway for sending payments online. Shop securely without revealing your credit card or bank account information; and pay conveniently and quickly whilst shopping online.
  3. Money TransferAll payments by money transfer need to be made to MUMZWORLD FZ LLC. Products will be dispatched once the payment is received.
Bank Name:EMIRATES NBD
Bank Address:Head Office Branch, Dubai, UAE
Account number:101 43928569 01
IBAN:AE62 0260 0010 1439 2856 901
Swift Code:EBILAEAD

Gift Vouchers:

If you received a Gift voucher or a discount coupon just enter the discount code at the Checkout – It’s Easy.

Free Shipping:

For orders above 200AED in UAE we provide FREE shipping.

All other Market’s shipping rates are calculated on proprietary Mumzworld best rates with our preferred couriers of Aramex, DHL, Fedex and UPS. Exact shipping cost is calculated at the CHECKOUT page and the rates are calculated based upon the weight of the product being shipped. You will see the exact cost before you checkout.

Returns Policy

How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE or KSA, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s). 1. Items may be returned via our free home pick-up service. 2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return. 3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s). 4. The pickup will be arranged within 3 working days for UAE. For KSA, the collection of the items(s) will take around 5 working days. 5. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.

How does it work?

  • Go to “My Account”
  • Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”.
  • Select the order(s) you want to return from the list. Only items that are eligible for return will be shown.
  • Select the most appropriate return reason.
  • Attach a photo of the product that describes your return reason appropriately.
  • Add your comments if you want to let us know anything.
  • Don’t forget to add your contact telephone number.

How does it work?

Below is the list of the items that are not eligible for a return, replacement, or exchange:

Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

Products that fall under specific categories, which are hygiene-related like swimwear, hosiery, underwear, socks, footwear, potty training items, maternity belt, health, and personal care products, and certain baby products (e.g. teethers, diapers, baby wipes, hygiene tissues, feeding-related products).

Personalized items that you requested to be designed especially for you.

Products that have been used or damaged by you, or are not in the same condition as you received them.

Products with tampered or missing serial numbers.

Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

Santa delivery orders

Orders shipped to international destinations [Outside UAE and KSA] *unless found to be faulty. Faulty products will require verification.

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.

Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.

Free Delivery

We have grown in leaps and bounds over the past 8 years not only in the UAE but across the entire GCC region. To show our gratitude to our mumzworld mumz and to continue to support you in your journey of motherhood not only do we offer the best products at the best prices every single day.

At mumzworld.com our priority is you! Thus we aim to deliver all items within 2 to 3 working days in the UAE, 5 to 10 working days in the GCC. *Please see our Shipping & Delivery Policy for full details.

Best Price Guaranteed

At mumzworld we understand how expensive it is to keep up with the ever-developing needs of your children, which is why we offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll match that price to offer you the best possible deal every time.

If you're wondering how we do this – it’s simple - we cut the costs of warehousing and store-fronts by buying all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in the GCC – at all times. And if we’re not doing our job right, please let us know.

So now we’ve let you in on our secret, you can enjoy shopping on mumzworld safe in the knowledge that you'll get leading brands at the best prices in the region - every time.

Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@umomababy.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@umomababy.com} and send your item to: {V5H2+7WR – Dubai South – Dubai} or {8728 Al Hamra, 4256, As Sulay, Riyadh 14273}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {V5H2+7WR – Dubai South – Dubai} or {8728 Al Hamra, 4256, As Sulay, Riyadh 14273}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {support@umomababy.com} for questions related to refunds and returns.

Best Price Guaranteed

Free Speedy Delivery

Easy Returns

Flexible Payment Options