📦Free Fast Delivery 👶15% Off - Use Code: New15

Payment Options

When shopping at Mumzworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

When shopping at Mumzworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

Here are all your Payment options:

  1. Credit cardWe use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.
  2. PayPalPayPal is a preferred method of payment for most e-buyers as it is a secured gateway for sending payments online. Shop securely without revealing your credit card or bank account information; and pay conveniently and quickly whilst shopping online.
  3. Money TransferAll payments by money transfer need to be made to MUMZWORLD FZ LLC. Products will be dispatched once the payment is received.
Bank Name:EMIRATES NBD
Bank Address:Head Office Branch, Dubai, UAE
Account number:101 43928569 01
IBAN:AE62 0260 0010 1439 2856 901
Swift Code:EBILAEAD

Gift Vouchers:

If you received a Gift voucher or a discount coupon just enter the discount code at the Checkout – It’s Easy.

Free Shipping:

For orders above 200AED in UAE we provide FREE shipping.

All other Market’s shipping rates are calculated on proprietary Mumzworld best rates with our preferred couriers of Aramex, DHL, Fedex and UPS. Exact shipping cost is calculated at the CHECKOUT page and the rates are calculated based upon the weight of the product being shipped. You will see the exact cost before you checkout.

Returns Policy

How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE or KSA, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s). 1. Items may be returned via our free home pick-up service. 2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return. 3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s). 4. The pickup will be arranged within 3 working days for UAE. For KSA, the collection of the items(s) will take around 5 working days. 5. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.

How does it work?

  • Go to “My Account”
  • Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”.
  • Select the order(s) you want to return from the list. Only items that are eligible for return will be shown.
  • Select the most appropriate return reason.
  • Attach a photo of the product that describes your return reason appropriately.
  • Add your comments if you want to let us know anything.
  • Don’t forget to add your contact telephone number.

How does it work?

Below is the list of the items that are not eligible for a return, replacement, or exchange:

Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

Products that fall under specific categories, which are hygiene-related like swimwear, hosiery, underwear, socks, footwear, potty training items, maternity belt, health, and personal care products, and certain baby products (e.g. teethers, diapers, baby wipes, hygiene tissues, feeding-related products).

Personalized items that you requested to be designed especially for you.

Products that have been used or damaged by you, or are not in the same condition as you received them.

Products with tampered or missing serial numbers.

Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

Santa delivery orders

Orders shipped to international destinations [Outside UAE and KSA] *unless found to be faulty. Faulty products will require verification.

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.

Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.

Free Delivery

We have grown in leaps and bounds over the past 8 years not only in the UAE but across the entire GCC region. To show our gratitude to our mumzworld mumz and to continue to support you in your journey of motherhood not only do we offer the best products at the best prices every single day.

At mumzworld.com our priority is you! Thus we aim to deliver all items within 2 to 3 working days in the UAE, 5 to 10 working days in the GCC. *Please see our Shipping & Delivery Policy for full details.

Best Price Guaranteed

At mumzworld we understand how expensive it is to keep up with the ever-developing needs of your children, which is why we offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll match that price to offer you the best possible deal every time.

If you're wondering how we do this – it’s simple - we cut the costs of warehousing and store-fronts by buying all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in the GCC – at all times. And if we’re not doing our job right, please let us know.

So now we’ve let you in on our secret, you can enjoy shopping on mumzworld safe in the knowledge that you'll get leading brands at the best prices in the region - every time.

Security Policy

Umoma (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments. We are always here to answer any questions you might have about security. Just contact us by clicking here if you have any questions or concerns that haven’t been answered by this document.

Log in Details

Whenever you log in or make a payment on Umoma, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details.

Privacy

All the personal information we hold about you is stored on secure servers. For more details, see our Privacy Policy.

Payment Security

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Umoma.

Phishing and Internet Fraud

Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have recieved is in fact from Umoma, please contact our Customer Service Team by clicking here before replying, so we can confirm that the email was in fact sent by us.

Cookies

Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on Umoma and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies, see our Privacy Policy.

Best Price Guaranteed

Free Speedy Delivery

Easy Returns

Flexible Payment Options